FAQs

FAQs

I would like to see the papers first?

Order our paper sample pack here, will include all our papers. You can also learn about some of the papers we have from our friends Fotospeed, check some of their YouTube videos here, here and here.

How do I upload my image files?

After you make your order, an e-mail order confirmation will be sent to you with a link. Use this link and follow the instructions on the page.

I have comments or instructions about my prints?

On the file upload form, please use the comments section to provide us with any comments you would like to say about your prints.

Technical image file upload notes:

  • Allowed files are: JPG, JPEG, TIF, TIFF, PDF, PSD.
  • Size: There is no file size limit.
  • There is no limit on resolution (PPIs).
  • 8-bit or 16-bit files are ok
  • sRGB, ProPhoto RGB or Adobe RGB 1998 colour spaces are ok. Please keep in mind that our printing workflow is optimised for Adobe RGB 1998.
  • TIFF files should be flattened and saved as IBM PC with no LZW compression.
  • PSD files should to be flattened to one layer
  • If you require ICC Printer profiles for soft-proofing at home, please send us an e-mail before submitting your files.

Why do I need borders?

Prints with borders are easier to handle, store, and display without the risk of damaging the edges of the image. When unframed, the borders provide a safer area to touch or handle without directly affecting the artwork itself. Similarly, when storing prints in a portfolio or tube, the borders ensure that the print is less likely to be damaged during transportation or storage.

What is a fine art (Giclée) print?

A fine art (Giclée) print is a high-quality reproduction of an original artwork or photograph, created using advanced printing techniques that maintain the integrity, detail, and vibrancy of the original piece. These prints are often produced in limited editions and are made on archival-quality paper or canvas.

Do big photo lab printers print better than a desktop printer?

Most of the time, no, they don’t. Smaller desktop printers often achieve higher resolution than large lab printers because they can produce smaller ink dots. While some Epson high-end lab printers use two additional colors compared to most desktop printers, this enhances the color range rather than the resolution.

Our current printers use 10 Epson UltraChrome Pro10 cartridges. The only Epson models with two additional colors are the SureColor P7560 and SureColor P9560. We aim to offer prints using one of these advanced printers in the future.

What makes fine art prints (giclée) different from regular prints?

Fine art prints are made using high-end materials (like archival paper, canvas, or specialized inks) and precise printing methods (such as giclée printing). This ensures longevity, rich colors, and exceptional detail, unlike mass-produced prints that often use lower-quality materials.

What is giclée printing?

Giclée printing is a digital printmaking process that uses inkjet printers to apply high-quality pigments onto fine art paper or canvas. This method offers high resolution, color accuracy, and long-lasting results.

What are pigment ink prints?

Pigment ink prints are high-quality prints made using pigment-based inks, which consist of tiny particles suspended in liquid. These inks are known for their durability, color accuracy, and resistance to fading compared to dye-based inks, making them ideal for fine art prints and archival-quality reproductions.

How do pigment inks differ from dye-based inks?

The main difference is in the composition. Pigment inks use solid pigment particles, while dye inks use colorants dissolved in liquid. Pigment inks are more stable, have better resistance to UV light and environmental factors, and produce richer, more vibrant colors that last longer. Dye-based inks, on the other hand, tend to produce brighter colors but are more susceptible to fading over time.

Are pigment ink prints archival?

Yes, pigment ink prints are considered archival when printed on high-quality, acid-free papers or canvas. The pigment particles are designed to be lightfast, meaning they resist fading and can last for many years, even under exposure to light. When properly cared for, pigment ink prints can last for decades or longer without significant degradation.

What are the advantages of using pigment inks for fine art prints?

The primary benefits of using pigment inks for fine art prints include superior color accuracy, greater longevity (resistance to fading), and the ability to print on a wide range of media, including textured and canvas papers. These attributes make pigment ink prints a preferred choice for professional photographers, artists, and collectors.

Can I use pigment ink prints for home décor or photography?

Yes, pigment ink prints are ideal for home décor and photography, especially if you want prints that will maintain their vibrant colors and quality over time. Whether you’re framing a print for a gallery wall or printing a high-quality photograph, pigment ink prints are a great option for lasting artwork and décor.

Why are fine art prints so expensive?

Fine art prints can be costly due to the use of premium materials (like archival paper or canvas), specialized printing techniques, and the limited edition nature of many prints. The time and care invested in ensuring high-quality results also contribute to the price.

What types of paper are used for fine art prints?

Fine art prints are typically made on high-quality, acid-free papers such as cotton rag, textured watercolor paper, or fine art canvas. These papers are chosen for their durability and ability to preserve the print’s colors over time.

How should I care for a fine art print?

To care for your fine art print, keep it away from direct sunlight to avoid fading. Store it in a dry, cool environment, and frame it with UV-protective glass. If rolled for shipping, ensure it’s unrolled carefully and stored flat.

What does “archival quality” mean?

Archival quality refers to materials and processes that ensure long-term preservation without degradation. For fine art prints, this means the paper, inks, and printing techniques are designed to resist fading and deterioration for decades or even centuries.

Can I get a fine art print framed?

Yes, many galleries and print studios offer framing services to protect and display your print. It’s recommended to frame fine art prints with acid-free mats and UV-protective glass to preserve their quality.

How do I know what size print to buy?

Print size is largely a matter of personal preference, but consider the space where you plan to display the print. Measure the area to ensure the print fits well with the room’s dimensions, taking into account the framing.

What is fine art paper, and how is it different from regular paper?

Fine art paper is specially designed for high-quality artistic prints, drawings, and photography. Unlike regular paper, it typically has a higher weight, is made from archival-quality materials (like cotton or alpha cellulose), and is acid-free to ensure longevity. It often features textured or smooth surfaces that enhance the visual depth of artworks or photographs.

What types of fine art paper are available?

There are various types of fine art paper, including:

  • Textured Paper: Features pronounced texture for watercolor and mixed media.
  • Smooth Paper: Ideal for photography and detailed artwork.
  • Glossy and Satin Paper: Suitable for vibrant photographic prints.
  • Matte Paper: Non-reflective and suitable for softer finishes in artworks.

Each type serves different artistic needs, offering unique surface characteristics.

Is fine art paper suitable for all printers?

Not all printers are compatible with fine art paper. Most fine art paper is designed for use with inkjet printers, particularly those with pigment-based inks, to ensure accurate color reproduction and longevity. It’s essential to check the paper’s specifications and your printer’s capabilities before use.

How do I preserve fine art paper prints?

To preserve fine art paper prints:

Use acid-free mats and frames.

  • Avoid direct sunlight and humid environments.
  • Handle with clean, dry hands or gloves to prevent oils or fingerprints.
  • Store unframed prints flat in archival-quality storage materials.

Why is fine art paper more expensive than regular paper?

Fine art paper is crafted with superior materials, such as 100% cotton or alpha cellulose, and is processed to meet archival standards. Its production involves specialized techniques to achieve optimal texture, color fidelity, and durability. These qualities justify its higher price compared to regular paper.